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Offre: Internship or Apprenticeship German-speaking Customer Service Officer, Paris:Merci Maman SARLDescription de l'offre:Retour aux résultats SociétéMerci Maman SARLLieu(x)ParisRéférenceCE1152JLPostulez maintenant Sauvegarder Internship or Apprenticeship German-speaking Customer Service Officer, ParisStage / Job d'étudiant / AlternanceBijouterie Commercial Conseiller Actualisée il y a 1 jour Merci Maman SARLMerci Maman is a jewellery brand launched in 2007. We design and craft contemporary personalised jewellery engraved by hand in our workshops and shipped worldwide.Launched by Béatrice de Montille, the company's growth was accelerated in February 2014 when Kate Middleton, Princess of Wales, was spotted wearing a Merci Maman necklace. We have won several awards such as the Queen's Award for Enterprise in 2017 and 2020, one of the most prestigious awards in the UK. Most of our sales come from our website, which is driving over 2 million visitors per year. Our community is growing 375k followers on Instagram and 200k followers on Facebook. Merci Maman is looking for a Customer Service Officer for its national and international markets. Customer satisfaction is at the heart of our concerns. We are constantly striving to offer an exceptional experience before, during and after the purchase by providing personalised responses to each of our customers. Reporting to our Chief Operating Officer, this situation is available now and based in our Paris atelier. Key responsibilitiesCustomer Service» Management of daily orders » Management of customer requests and after-sales service by telephone, e-mail, and chat » Welcoming customers and taking orders in our showroom » Analysis of customer feedback and implementation of coordinated actions with our other teams. » Managing the various existing platforms (printing orders, managing after-sales service, updating product sheets) » The situation is set to evolve following our growth and additional tasks may incur. Operation » Participation in the production and daily dispatch of orders » Participation in product development and brainstorming sessions » Managing Merci Maman's participation in temporary sales and trade fairs We are looking for» Versatile people who want to gain experience in a wide range of areas: management, sales, organisation, production.» Good interpersonal skills, good writing skills, good elocution. » Efficiency, organisation, open-mindedness, empathy » Team player with positive mindset and a ?can do? attitude. » Start date: asap » Salary: Depending on experience » Skills: fully bilingual German and English » Italian, Spanish or French would be a plus. ApplyIf you have the required skills and experience, please send your CV + motivation letter. Postulez maintenantCes postes pourraient également vous intéresser :Gestionnaire de sinistres corporels auto étranger - bilingue allemand ou anglais (H/F), La Défense (Dpt. 92)InterEurope AG European Law Service 40698 Assistant administratif - allemand et français (h/f) à temps partiel, Paris Deutsches Forum für Kunstgeschichte Paris 40891 Chef d'équipe Production Industrie chimique (f/h/x) à temps plein, Sarcelles Calvatis SAS 40936 Exportleiter Westeuropa (m/w/d) Französisch / Deutsch, Frankreich Humbaur GmbH 40926
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